CONTACT US
Have a question or comment? Use the form below to send us a message or contact us by mail at:
Customer Service Hours
For efficient assistance, please refer to our service hours below (adjusted for clarity and time zone accuracy):
Hong Kong Time (HKT - UTC+8)
- Monday to Friday: 9:00 AM – 12:00 PM | 1:00 PM – 9:30 PM
- Saturday: 9:00 AM – 12:00 PM
- Sunday: Closed
US Central Time (CT - UTC-6 / UTC-5)
Note: CT observes Daylight Saving Time (DST) – UTC-5 from mid-March to early November; UTC-6 otherwise.
- Monday to Friday: 8:00 PM – 11:00 PM (previous calendar day) | 12:00 AM (midnight) – 6:30 AM
- Saturday: 8:00 PM – 11:00 PM (previous calendar day)
- Sunday: Closed
Offline Support
If you reach out outside our service hours, please send us an email. We commit to replying within 12 hours.